Complaints Procedure

Last updated: 3 July 2026

How to raise a complaint

Email growthlayers26@gmail.com from your account email with:

your username,
what happened and when (include the game and approximate time), and
what outcome you are looking for.

What happens next

Acknowledgement within 24 hours.
Investigation — every game round is recorded server-side, so we can replay exactly what happened.
Answer within 72 hours in most cases; complex cases may take up to 14 days, and we will keep you updated.

Escalation

If you are not satisfied with the outcome, reply stating that you wish to escalate; a second review is performed by someone not involved in the original decision. When the Platform operates under a gaming licence, details of the licensing authority and any independent dispute-resolution body will be listed here as a further escalation path.

Self-exclusion and responsible-gambling requests are handled with priority — see Responsible Gambling.